Trovex - Journey Tracking Application
At Trovex, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application (the "Service").
By using Trovex, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Important: Trovex requires location access to track your routes. You can control location permissions through your device settings:
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Route tracking and mapping | GPS location, timestamps | Contract performance |
| Photo geotagging | Location, photos | Contract performance |
| App functionality | Route data, user content | Contract performance |
| Customer support | Account info, usage data | Legitimate interest |
| Service improvement | Usage analytics, crash data | Legitimate interest |
| Legal compliance | As required by law | Legal obligation |
Most of your data is stored locally on your device using secure database technology (Hive). This means:
If you enable cloud backup or sync features:
We implement appropriate technical and organizational measures to protect your data:
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share data with trusted third-party service providers who assist us in:
All service providers are bound by confidentiality agreements and data protection requirements.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If Trovex is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred.
Under the General Data Protection Regulation (GDPR) and other privacy laws, you have the following rights:
You can request a copy of all personal data we hold about you.
You can request that we correct any inaccurate or incomplete data.
You can request deletion of your personal data. Note that some data may be retained for legal or legitimate business purposes.
You can request that we limit how we use your data.
You can export your data in a structured, commonly used format. Trovex provides export functionality for routes and photos.
You can object to processing based on legitimate interests or for direct marketing.
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion |
| Route and location data | Until you delete it |
| Photos | Until you delete them |
| Usage analytics | 36 months (anonymized after 12 months) |
| Purchase records | 10 years (legal requirement) |
When you delete content from the app, it is removed from your device immediately. Cloud backups may retain deleted data for up to 30 days before permanent deletion.
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take steps to remove that information.
Your data is primarily processed and stored within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:
Trovex does not use traditional web cookies. However, we use similar technologies:
You can clear local storage by uninstalling the app or clearing app data in your device settings.
We collect anonymous usage data to understand how users interact with the app and improve our Service. This data does not identify you personally.
Trovex does not display third-party advertisements. Any promotional content is for our own products or services only.
We may update our Privacy Policy from time to time. We will notify you of any changes by:
You are advised to review this Privacy Policy periodically for any changes.
Our Service may contain links to third-party websites or integrate with third-party services (e.g., map providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
To exercise these rights, contact us at [email protected].
If you have any questions about this Privacy Policy, please contact us. You also have the right to lodge a complaint with your local data protection authority.
If you are located in the European Union and believe we are processing your personal data in violation of GDPR, you have the right to lodge a complaint with your local supervisory authority:
CNIL (France)
Website: www.cnil.fr
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
By using Trovex, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.